Refund policy

UPGOLF — CADDY CAM MONOPOD
RETURN & REFUND POLICY
Effective Date: 14 May 2026

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1. LEGAL FRAMEWORK

This Return and Refund Policy is governed by the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and the Consumer Goods and Services Ombud (CGSO) Code of Conduct.

Nothing in this policy limits, excludes, or waives any right conferred on a consumer by the Consumer Protection Act or any other applicable South African legislation. Where there is any conflict between this policy and applicable law, the law shall prevail.

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2. STATUTORY COOLING-OFF PERIOD

If you purchased the Caddy Cam online, by telephone, email, or through any other form of direct marketing, you have the right to cancel the transaction without reason and without penalty within FOURTEEN (14) CALENDAR DAYS of receiving the product.

To exercise this right, notify Upgolf in writing within the 14-day period. Upon valid cancellation, Upgolf will refund the full purchase price within 15 business days of receiving the returned goods in acceptable condition.

In-store purchases are not subject to this cooling-off period, but all rights under Sections 3 and 4 of this policy continue to apply.

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3. RIGHT TO RETURN DEFECTIVE OR UNSAFE GOODS (CPA Section 56)

If the Caddy Cam is defective, unsafe, or not suitable for its intended purpose, you may return it within SIX (6) MONTHS of delivery without penalty and without prior approval. Upon return, you may choose one of the following:

• Repair of the Caddy Cam
• Replacement with an equivalent unit
• Full refund of the purchase price

Upgolf may not impose any restocking fee, handling charge, or other charge when a consumer exercises this right.

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4. UPGOLF VOLUNTARY RETURN POLICY

In addition to your statutory rights, Upgolf offers a 14-day voluntary return window for change-of-mind returns, subject to the following conditions:

• The Caddy Cam must be unused and undamaged
• All original packaging, accessories, and documentation must be included
• Original proof of purchase (tax invoice or order confirmation) is required
• Return shipping costs are borne by the customer (unless goods are defective)
• No restocking fee applies

Approved refunds will be processed to the original payment method within 10 business days. Upgolf reserves the right to refuse a return where these conditions are not met. This voluntary policy does not limit your statutory rights.

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5. EXCLUSIONS

The following do not qualify for a voluntary return (statutory CPA rights remain unaffected):

• The product has been used, assembled beyond initial inspection, or shows signs of wear
• Damage caused by misuse, neglect, accidental damage, or unauthorised modification or repair
• Original packaging, accessories, or components are missing or damaged
• The 14-day voluntary return window has expired
• The product was purchased from an unauthorised third-party reseller
• No valid proof of purchase is provided

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6. HOW TO INITIATE A RETURN

Step 1 Contact us at returns@upgolf.co.za with your order number, the reason for your return, and whether you are requesting a repair, replacement, or refund.

Step 2 We will issue a Return Merchandise Authorisation (RMA) number within 2 business days. Returns without an RMA number may not be processed.

Step 3 Securely repackage the Caddy Cam in its original packaging, mark the RMA number clearly on the outside, and ship to the address provided.

Step 4 We will inspect the goods within 5 business days and confirm the outcome.

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7. DISPUTE RESOLUTION

If you are dissatisfied with the outcome of your return, you may:

• Contact Upgolf management at complaints@upgolf.co.za
• Lodge a complaint with the Consumer Goods and Services Ombud (CGSO): 0860 000 272 | www.cgso.org.za
• Approach the National Consumer Commission (NCC): 012 428 7000 | www.thencc.gov.za

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8. CONTACT

Email: estianros48@gmail.com
Contact details: 0791836688

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This policy does not exclude or limit any right granted to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.